Delivery

As soon as you have placed your order, we work hard to prepare it for shipment as quickly as possible. The processing time may take 1-2 business days. During peak periods it can happen that the processing in our warehouse takes a little longer.

When your order has been given to our carrier DPD, you will receive a Track & Trace and your order will usually be delivered within 2-4 working days. Have you ordered something big or heavy like a Christmas tree? Then it will be delivered separately from the other items of your order.

Shipping for orders above £ 99 is FREE. Shipping for orders up to £ 99 is £ 7.99.

There are no additional charges upon receipt of your order, even for orders shipped to you from outside the UK. Customs or VAT charges have all been taken care of for you so no nasty surprises.

If you are ordering from within the EU, please visit our international webshop to place your order.

My order consists of multiple packages, what to expect?

For a large order that is shipped in multiple packages, you will receive a Track & Trace code for each package. If you've ordered a Christmas tree along with your Christmas decorations, it will be delivered separately within the same timeframe as your Christmas decorations. If you haven't received anything after a few days, please contact customer service for assistance.

I didn’t receive my order. What to do?

Please check the status of your order through the Track & Trace code. You’ll receive a Track & Trace code as soon as your order is on its way. If the tracking indicates that your package has been delivered but you haven't received it, please contact customer service. We will initiate an investigation with DPD, and in the meantime, we will work to resolve this issue for you.

Please contact our customer service if you can’t see the status of your order, and if more than 5 working days have passed. You can reach us by emailing customerservice@itsallaboutchristmas.com or by calling +31 85 043 0576. We are available by telephone on weekdays from 10 am to 5 pm.

Can I get an update on my order?

Once orders are received, they are processed as quickly as possible. Your order status during this processing time will be listed as "processing" in your account. You will get an update by e-mail with the Track & Trace number once your order has been dispatched. For questions regarding current delivery times, please refer to delivery times above. 

Do you deliver to remote locations?

There are some remote areas where, unfortunately, we cannot deliver. The following postcodes are excluded from delivery:

GY1-9

IM1-9

PO30-41

HS1-9

JE1-4

ZE1-3

 

Northern Ireland

BT1-71

BT74-82

BT86-88

BT92-97

 

Scottish Highlands

IV1-28

IV63

PA20-38

PH19-26

IV36

KA27-28

PA41-48

PH31-44

IV40-56

KW1-17

PA50-78