Delivery & delivery times

How long does it take to deliver my order?

Delivery takes approximately 3 working days and the delivery time starts from the moment your order is handed over to DPD. If you have ordered something large or heavy, such as a Christmas tree, it will be delivered separately. Delivery may take slightly longer during peak periods, promotional periods and the Sale.

How much are the shippingcosts?

The shipping costs to the UK are £9,29.

Who delivers my order?

We rely on the shipping services network of DPD.

Can I track my order?

Once your package is on its way, you’ll receive a Track & Trace code by e-mail so you can follow your shipment. Please note that it can take a while (12 to 36 hours) before the package is traceable.

I didn’t receive my order. What to do?

Please check the status of your order through the Track & Trace code. You’ll receive a Track & Trace code as soon as your order is on its way. Enter your shipment number and zipcode on the website of DHL to check the current status of your package. Does your package have the status ‘delivered’, but you didn’t receive it? Then your order was probably delivered to your neighbours. 

 

Please contact our customer service if you can’t see the status of your order, and if more than 5 working days have passed. You can reach us by emailing customerservice@itsallaboutchristmas.com or by calling +31 85 043 0576. We are available by telephone on weekdays from 8:30 am to 5:00 pm.