Not satisfied? No problem! It may happen that your purchase is not that what you expected. It's no problem to return your unwanted items. Returns can be made within 14 days from the day of delivery. Please note that the costs to return your goods are on your own account. Follow the steps of the return process as described below.
The return must be send in the original packaging together with the packing list. Watch out! Make sure that you use enough filling material (especially if you're only returning part of the order).*
If you print your return label, stick it on the packaging. Whether printed or digital return label, make always sure that no other labels are visible on the box.
Take your packaging to a parcel point.
As soon as we have received and checked your return shipment, we will refund you. We can only refund to the original payment method you used for your order. Refunds are usually processed within 3 working days, but can take up to 14 days.
* For the possible depreciation that results because you have used the article in a different way than you would do in a store or was negligently packed in a return shipment, we may hold you liable.
I chose Klarna as payment method. If I return my item(s), do I need to pay the invoice with Klarna?
Once you have registered your return in our portal, you can also register your return via the Klarna app. The invoice will be held until your package has been processed by us. Once you have received confirmation that your package has been received, the invoice will be adjusted by Klarna within a few working days.
What are the conditions for returning my order?
You have the right to return an item within 14 days, without giving any reason (right of withdrawal). The withdrawal period is counted from the day of the delivery of the last good(s) in your order. Within this period you may view, rate and examine the item(s) as you might do in store. From the moment you have indicated that you want to return your goods, you must send the item(s) within 14 days.
You can only return an item if:
The article is complete.
The article, as far as reasonably possible, is packed in its original packaging with attached price tag and/or label(s).
The article is undamaged and unused.
Sale items cannot be returned.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.